We will therefore contact you to discuss the complaint and to discuss the correct treatment. What does Ecotap do with your complaint? Ecotap would like to handle your complaint satisfactorily.
Mail to One of our employees will contact you. Do you have a complaint? Then we would like to hear that. How do you submit a complaint to Ecotap? Complaints give us the opportunity to improve our services. Ecotap takes every complaint very seriously and wants to handle it satisfactorily. We would like to know why our product or in which our services have not met your expectations. If you have a complaint about our product or our services, please let us know. Gladly! We are constantly working to improve our organization.Ī complaint about Ecotap? At Ecotap, the customer is king and quality is our top priority. Ask your bank for the conditions.įor questions about monthly charges, please contact Last Mile Solutions via email ( you have feedback for us. Please contact your bank within eight weeks of the debit. If you do not agree with this debit, you can have it reversed. I had to figure this out after 2 weeks of calling almost every day to customer support. Your bank to continuously debit your account in accordance with the instructions of Threeforce B.V. to send direct debit instructions to your bank on a regular basis to debit an amount from your account takes care of invoicing and direct debits, so this name will also appear on your bank account.īy agreeing to direct debit you consent to: Your charging transactions and any subscription fees will be charged to you monthly by direct debit. The amount will be debited from your account on the 24th of the month or on the following working day. You will receive your invoice monthly around the 15th of the month via Last Mile Solutions on behalf of Ecotap. Last Mile Solutions is a registered trademark of Threeforce B.V. In short: Last Mile Solutions can be seen on your invoice and Threeforce B.V. (view the different speeds of ecotap fast chargers here)īoth names play a role in the payment process. – the maximum speed of the charging station. – the SOC (state of Charge) of the battery Actual speed and loading time will depend on many factors: Unfortunately there are some electric cars that do not yet have a DC input in the car and can only charge over alternating current / AC with option 2.
Postal address: Zapmap Limited, Unit 52, Runway East, 1 Victoria St, Redcliffe, Bristol BS1 6AA Customer support (online and via the phone) Critical spare parts advice Clamp components Storage, protection and maintenance accessories Cleaning and w. If you have a media enquiry about Zapmap, our press releases or any aspect of the electric vehicle and charging market, please contact our Press Office on Office details If you are interested in contributing to the site or have a topic you think we should cover, please email us on Press Office
If you have an enquiry about data or are looking for some data from the Zapmap database, please contact our data team on Editorial enquiries If you need any help with using our app or website, or if you have any feedback, please get in touch with our customer support team via Data enquiries We also actively seek feedback on charging points around the UK. We welcome feedback on any aspect of the app or the website.
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